Remote Patient Engagement Specialist

CloseKnit MSO; Rockville (MD); Hybrid; USD 42.000 - 62.000; Vollzeit

Benefits dieser Stelle

Competitive compensation

Professional development

Growth opportunities

Inclusive culture

Zusammenfassung

CloseKnit MSO is seeking a Patient Engagement Specialist to support scheduling, care coordination, and patient inquiries. You will handle inbound/outbound communications, educate patients on services, and assist with appointments and referrals in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and collaboration with clinical teams. Some remote/office-based flexibility is available to meet departmental needs.

Qualifikationen

• High school diploma or equivalent required; associate or bachelor’s degree in healthcare, public health, or related field preferred.
• 1–3 years of experience in a healthcare call center, care navigation, care coordination, or patient-facing role.
• Strong verbal and written communication skills with a patient-centered approach.
• Ability to multitask, prioritize, and manage time effectively in a fast-paced environment.
• Proficiency with electronic medical records (EMR) and standard office software.

Aufgaben

• Serve as a primary point of contact for patients across the care continuum, managing inbound and outbound communications via phone, text, and electronic messaging in a professional, compassionate, and timely manner.
• Engage patients proactively to support appointment scheduling, confirmations, follow-ups, care plan adherence, and continuity of care.
• Educate patients on available services, care options, and next steps, ensuring clear understanding of instructions and expectations.
• Assist patients in navigating the healthcare system by coordinating appointments, referrals, diagnostic services, and follow-up visits while addressing barriers to care.
• Support care transitions by reinforcing discharge instructions, care plans, and required follow-up actions in collaboration with clinical teams.
• Identify patient needs, concerns, or potential clinical red flags and escalate appropriately to providers, care managers, or clinical leadership.
• Manage high-volume call and message workflows while maintaining service quality, accuracy, and patient satisfaction.
• Verify and update patient demographics, insurance information, and eligibility as needed to support seamless care delivery.
• Accurately document all patient interactions, outreach efforts, and care coordination activities within the EMR and other tracking systems.
• Support care management and population health initiatives, including outreach campaigns, quality measures, and patient engagement efforts.
• Collaborate closely with providers, clinical staff, and internal departments to ensure coordinated, patient-centered care.
• Maintain compliance with HIPAA, organizational policies, and regulatory requirements at all times.

Kenntnisse

Communication skills

Multitasking

Customer service

Attention to detail

HIPAA compliance

Ausbildung

Associate or Bachelor’s degree in healthcare or related field

High school diploma or equivalent

Tools

EMR systems

MS Office

Jobbeschreibung

CloseKnit MSO is seeking a Patient Engagement Specialist to support scheduling, care coordination, and patient inquiries. You will handle inbound/outbound communications, educate patients on services, and assist with appointments and referrals in a fast-paced healthcare setting.

The role emphasizes strong communication, confidentiality, and collaboration with clinical teams. Some remote/office-based flexibility is available to meet departmental needs.