Remote Patient Engagement Specialist

Penn Medicine; Radnor (Delaware County); Remote; USD 25.000 - 33.000; Vollzeit

Benefits dieser Stelle

Tuition assistance

Zusammenfassung

Penn Medicine is seeking a Patient Engagement Associate to support the Ob-Gyn Outpatient Call Center. You will interact with patients by phone and chat, assist with registration, scheduling, and navigation of referrals, and ensure accurate data in our EMR/CRM systems.

You must demonstrate empathy, reliability, and a patient-centric approach while working within Penn Medicine's HIPAA-compliant frameworks. This role emphasizes teamwork and adaptability to evolving workflows.

Qualifikationen

• High School diploma or GED required; healthcare experience valued.
• 1+ year in customer service, clerical, or healthcare setting preferred.
• Must complete EPIC scheduling training/tests.

Aufgaben

• Handle inbound/outbound calls, chats, and other channels with professional service.
• Schedule patient appointments and prepare for visits with clear instructions.
• Verify registrations and insurance information to support timely claims.
• Document needs and outcomes in EMR/CRM systems for seamless routing.

Kenntnisse

Customer service

Communication skills

Empathy

Multichannel support

Ausbildung

H.S. Diploma/GED

1+ years customer service/clerical/healthcare experience

Advanced degree may be considered in lieu of experience

Tools

EPIC Scheduling

Jobbeschreibung

Penn Medicine is seeking a Patient Engagement Associate to support the Ob-Gyn Outpatient Call Center. You will interact with patients by phone and chat, assist with registration, scheduling, and navigation of referrals, and ensure accurate data in our EMR/CRM systems.

You must demonstrate empathy, reliability, and a patient-centric approach while working within Penn Medicine's HIPAA-compliant frameworks. This role emphasizes teamwork and adaptability to evolving workflows.