Patient Care & Engagement Specialist

Momentum Life Sciences, Inc.; United States; À distance; USD 36 000 - 57 000; Plein temps

Résumé du poste

Momentum Life Sciences, Inc. is seeking a Patient Support Specialist to provide compassionate, compliant assistance to patients and caregivers via phone, email, chat, and text.

You will use empathy, active listening, and motivational interviewing to understand needs and identify engagement barriers, helping patients navigate programs.

Collaborating with internal teams and partners, you will coordinate resources, document interactions accurately, and ensure adherence to program guidelines.

Responsabilités

• Provide personalized inbound and outbound support to patients and caregivers through approved communication channels including phone, email, chat, and text.
• Build trusting relationships using empathy, active listening, and motivational interviewing to understand patient needs and identify barriers to engagement.
• Collaborate with internal teams and program partners to coordinate resources, document interactions accurately, and maintain compliance with program guidelines.

Description du poste

Momentum Life Sciences, Inc. is seeking a Patient Support Specialist to provide compassionate, compliant assistance to patients and caregivers via phone, email, chat, and text.

You will use empathy, active listening, and motivational interviewing to understand needs and identify engagement barriers, helping patients navigate programs.

Collaborating with internal teams and partners, you will coordinate resources, document interactions accurately, and ensure adherence to program guidelines.