Remote Patient Engagement Specialist

Greater Good Health; United States; Remote; USD 21,000 - 33,000; Full time

Benefits offered by this job

Medical Benefits

Dental Benefits

Vision Benefits

401K with Match

Phone Reimbursement

Wellness Resources

Life & AD&D Insurance

STD Coverage

Job summary

Greater Good Health is seeking a Patient Engagement Specialist to act as the primary contact for patients, coordinating AWVs, home and telehealth visits, and Care plans. You will work with Nurse Practitioners to optimize schedules, ensure HIPAA compliance, and build trust with geriatric patients.

The role emphasizes empathy, active listening, multitasking, and strong communication. A remote schedule from 8am–5pm PST on weekdays is provided, with opportunities to impact care quality and patient

Qualifications

• 1-2 years post-high school education or an associate degree.
• 1-3 years experience in standard operating systems (Windows, MS Word, MS Excel, Internet).
• 1-3 years experience in a call center, preferably sales related.

Responsibilities

• Outreaching to and scheduling patient visits (home, telehealth, in-clinic) to complete AWVs.
• Accepting inbound calls to schedule AWVs.
• Adhering to HIPAA and PHI protections in all interactions.
• Coordinate with NPs to manage day-to-day patient schedules and referrals.
• Build routes for home visits to optimize NP time with patients.
• Outreach to geriatric patients to build trust and answer questions.
• Document outreach and follow-through plans for preventive screenings.
• Maintain professional communications with clinicians and client partners.
• Collaborate with teams to develop new engagement programs.
• Other duties as assigned.

Skills

Communication

Attention to detail

Multitasking

Team player

Bilingual English/Spanish

Education

Associate degree

Tools

Windows OS

MS Word

MS Excel

Call center software

Job description

Greater Good Health is seeking a Patient Engagement Specialist to act as the primary contact for patients, coordinating AWVs, home and telehealth visits, and Care plans. You will work with Nurse Practitioners to optimize schedules, ensure HIPAA compliance, and build trust with geriatric patients.

The role emphasizes empathy, active listening, multitasking, and strong communication. A remote schedule from 8am–5pm PST on weekdays is provided, with opportunities to impact care quality and patient