Remote Geriatric Care Outreach Specialist

WellBe Senior Medical; Cincinnati (OH); Teletrabalho; USD 28 000 - 33 000; Tempo integral

Resumo da oferta

WellBe Senior Medical is seeking an Outreach Specialist to support patient growth from a remote location in the United States. You will contact prospective patients by outbound calls, handle inbound inquiries, explain the in-home visit model, and schedule annual and comprehensive wellness visits with reminders and reschedules to ensure seamless care.

The role emphasizes superb communication, empathy, and data accuracy as you navigate multiple systems.

Qualificações

• Must have 3+ years of outbound call center or customer service experience, healthcare preferred.
• Excellent verbal and written communication skills with empathy.
• Ability to work independently and manage time effectively.

Responsabilidades

• Make outbound calls to potential patients to introduce WellBe and schedule in-home visits.
• Handle inbound inquiries and provide accurate information about WellBe services.
• Schedule and confirm in-home annual and comprehensive wellness visits; assist with rescheduling and cancellations.
• Enter patient information and keep records up-to-date across multiple systems.

Conhecimentos

Outbound calls

Customer service

Healthcare experience

Communication skills

Problem solving

Data entry

Microsoft Office

Google Workspace

Multitasking

Call center software

Formação académica

High School diploma or GED equivalent

Some college or Associate's Degree Preferred

Ferramentas

Call center software

Microsoft Office Suite

Google Workspace

Data entry systems

Descrição da oferta de emprego

WellBe Senior Medical is seeking an Outreach Specialist to support patient growth from a remote location in the United States. You will contact prospective patients by outbound calls, handle inbound inquiries, explain the in-home visit model, and schedule annual and comprehensive wellness visits with reminders and reschedules to ensure seamless care.

The role emphasizes superb communication, empathy, and data accuracy as you navigate multiple systems.