Remote Patient Engagement Lead

Imagine Pediatrics; Georgia; Remote; USD 65,000 - 80,000; Full time

Benefits offered by this job

Competitive medical, dental, andvision

401(k) with 4% match

Employer-paid disability

Life insurance at 1x annual salary

PTO 20 days + 10 holidays + 2 floating

Paid new parent leave

Job summary

Imagine Pediatrics is a tech-enabled pediatric care group seeking a remote Patient Engagement Supervisor. You will lead a team supporting families through enrollment and ongoing caregiver engagement, including coaching, performance management, and escalation handling. Travel up to 20% is required.

Ideal candidates have 3–5+ years in healthcare call center leadership, bilingual Spanish, and proficiency with Talkdesk and Office tools. A bachelor's degree in Business Management is preferred.

Qualifications

• 3–5+ years of management/leadership experience in a call center, patient engagement, healthcare operations, or related environment.
• Prior experience coaching, mentoring, and developing team members.
• Experience leading teams responsible for enrollment, customer engagement, patient outreach, care coordination, or relationship management preferred.

Responsibilities

• Lead and guide a team of Patient Engagement Associates throughout enrollment and longitudinal caregiver engagement activities.
• Conduct regular one-on-one meetings to provide feedback, set goals, and support professional development.
• Ensure timesheets are accurate and approve scheduling changes and time-off requests.
• Provide ongoing coaching to improve associate effectiveness, quality, and performance.
• Monitor team performance against enrollment, outreach, and caregiver engagement metrics.
• Collaborate with Clinical, Operations, Market, and Population Health teams to support a coordinated member experience.

Skills

Management

Coaching

Communication

Bilingual Spanish

Healthcare call center

Team leadership

Education

Bachelor's degree in Business Management

Tools

Talkdesk

MS Office

Job description

Imagine Pediatrics is a tech-enabled pediatric care group seeking a remote Patient Engagement Supervisor. You will lead a team supporting families through enrollment and ongoing caregiver engagement, including coaching, performance management, and escalation handling. Travel up to 20% is required.

Ideal candidates have 3–5+ years in healthcare call center leadership, bilingual Spanish, and proficiency with Talkdesk and Office tools. A bachelor's degree in Business Management is preferred.