Remote Patient Engagement Associate

BBSS Beyond Blue; Kentucky; Hybrid; USD 32,000 - 42,000; Full time

Job summary

Beyond Blue Corporation in Kentucky is seeking an entry-level Patient Engagement Representative Associate to join the enterprise contact center. You will assist with appointment scheduling, handle routine inquiries, and ensure accurate patient information under HIPAA guidelines.

Responsibilities include responding to inquiries via phone or email, registering patients in electronic systems, and escalating complex cases to senior staff.

Qualifications

• Education: High school diploma or equivalent is required.
• 0-2 years in medical coding/health information management or related healthcare role; paid experience preferred.
• An equivalent combination of education and experience may be considered.

Responsibilities

• Responds to routine patient inquiries via phone, email, or electronic systems using established scripts.
• Schedules standard appointments and procedures based on protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with referring providers to verify diagnosis and demographic information.
• Provides patients with general information regarding services, policies, and procedures.
• Escalates complex inquiries or issues to senior representatives or supervisors.
• Maintains accuracy and confidentiality of patient information in compliance with HIPAA.

Education

High school diploma or equivalent

Job description

Beyond Blue Corporation in Kentucky is seeking an entry-level Patient Engagement Representative Associate to join the enterprise contact center. You will assist with appointment scheduling, handle routine inquiries, and ensure accurate patient information under HIPAA guidelines.

Responsibilities include responding to inquiries via phone or email, registering patients in electronic systems, and escalating complex cases to senior staff.