Remote Patient Concierge & Scheduling Associate

CHI; Lexington (KY); Remote; USD 22,124 - 31,257; Part time

Job summary

A healthcare organization is seeking a Patient Services Rep to provide customer service for patients via various communication channels. This part-time role offers a flexible remote schedule, requiring candidates to be located near Erlanger/Lexington, Kentucky. Responsibilities include scheduling appointments and assisting patients with their inquiries. Preferred qualifications include experience in a healthcare environment and familiarity with multichannel contact centers.

Qualifications

• Experience in a patient-focused healthcare environment.
• 1 year of experience in a high-volume multichannel contact center.

Responsibilities

• Provide first point of contact for patients via phone, chat, email, and text.
• Schedule and register patient appointments.
• Assist new members with service introductions.

Skills

Exceptional patient/customer service skills

Effective problem solving

Analytical skills

Flexibility

Communication skills

Education

High school graduate, GED, or equivalent

Tools

Computer systems

Web based applications

Job description

A healthcare organization is seeking a Patient Services Rep to provide customer service for patients via various communication channels. This part-time role offers a flexible remote schedule, requiring candidates to be located near Erlanger/Lexington, Kentucky. Responsibilities include scheduling appointments and assisting patients with their inquiries. Preferred qualifications include experience in a healthcare environment and familiarity with multichannel contact centers.