Patient Access & Engagement Specialist

KDMC Ashland Hospital Corporation; United States; On-site; USD 26,000 - 36,000; Full time

Job summary

UK King's Daughters in Ashland, Kentucky is seeking an entry-level team member to support the enterprise contact centre. You will handle routine patient inquiries, schedule appointments, verify demographics and insurance, and complete initial registrations in electronic systems.

Protecting patient privacy under HIPAA, documenting interactions, and escalating complex issues when needed are essential. Training is provided; shift is Flex in the United States.

Qualifications

• High school diploma or equivalent required.

Responsibilities

• Responds to routine patient inquiries by phone, email, or electronic systems using scripts.
• Schedules standard appointments and procedures per protocols.
• Verifies patient demographics and basic insurance information for accuracy.
• Completes initial registration steps in electronic systems.
• Transcribes referrals received by fax and collaborates with providers to verify diagnoses and demographics.
• Provides patients with general information about services, policies, and procedures.
• Escalates complex inquiries to senior staff or supervisors.
• Maintains patient information accuracy and HIPAA confidentiality.
• Documents patient interactions in contact centre systems.
• Meets entry-level productivity and quality standards for contact centres.
• Performs other duties as assigned.

Education

High school diploma or equivalent

Job description

UK King's Daughters in Ashland, Kentucky is seeking an entry-level team member to support the enterprise contact centre. You will handle routine patient inquiries, schedule appointments, verify demographics and insurance, and complete initial registrations in electronic systems.

Protecting patient privacy under HIPAA, documenting interactions, and escalating complex issues when needed are essential. Training is provided; shift is Flex in the United States.