Patient Engagement Representative

Pediatric Associates; Scottsdale, Northern (AZ, KY); Hybrid; USD 38,000 - 52,000; Full time

Job summary

Pediatric Associates is seeking a Patient Engagement Representative to create a positive patient experience by handling outreach, guiding patients through the healthcare system, and supporting them with scheduling, insurance inquiries, and access to resources.

You will respond to patient inquiries, assist with PCP allocations, use patient portals and apps, and collaborate with teams to maintain courteous, timely service in a busy healthcare setting.

Qualifications

• Education: High School Diploma or equivalent required.
• Experience: 2-3 years healthcare experience preferred.
• Strong communication and interpersonal skills.
• Ability to use technology and digital platforms.

Responsibilities

• Outreach to patients to gather feedback and identify needs.
• Assist patients with scheduling, insurance inquiries, and resource access.
• Coordinate PCP allocations and guide patients through the healthcare system.
• Use patient portals, mobile apps, and emails to engage patients.
• Maintain professional, timely responses to inquiries.

Skills

Communication

Interpersonal skills

Empathy

Technology proficiency

Multitasking

Teamwork

Excel

Office software

Education

High School Diploma or equivalent

Tools

Microsoft Excel

Microsoft Word

PowerPoint

Job description

Schedule - Shift - Hours Full Time - Days

The Patient Engagement Representative is responsible for creating a positive patient experience by accurately and efficiently handling proper outreach to patients. Your primary focus is to elevate the patient experience, stimulate engagement, and streamline communication. This role entails offering comprehensive assistance, guidance, and unwavering support to patients. Your advocacy ensures that each patient encounters a positive and fulfilling healthcare journey.

ESSENTIAL DUTIES AND RESPONSIBILITIES

This list may not include all of the duties that may be assigned.

Conducts outreach to patients to gather feedback, assess needs, and identify areas for improvement.

Provides guidance and support to patients navigating the healthcare system, including assistance with appointment scheduling, insurance inquiries, and access to resources.

Responds and assists members (patients) with Primary Care Provider (PCP) allocation.

Utilizes technology and digital platforms to enhance patient engagement initiatives, including patient portals, mobile apps, and emails.

Monitors queues to ensure patient inquiries are handled professionally and in a courteous, responsive, and timely manner.

Stays informed about best practices and trends in patient engagement, healthcare technology, and patient-centered care.

Arranges interpretation services for members as needed.

Other various duties as assigned, including cross training in other functional areas.

QUALIFICATIONS

EDUCATION: High School Diploma or equivalent required.

EXPERIENCE: Previous experience in a healthcare setting, preferably in patient engagement, patient advocacy, or healthcare coordination. 2-3 years previous healthcare experience preferred.

KNOWLEDGE, SKILLS AND ABILITIES

Excellent communication and interpersonal skills, with the ability to interact effectively with patients, staff, and healthcare providers

Strong interpersonal skills and the ability to build rapport and trust with patients, families, and healthcare professionals.

Empathy and compassion for patients and their families, with a commitment to providing patient-centered care.

Proficiency in utilizing technology and digital platforms for patient engagement initiatives

Flexibility and adaptability to meet the changing needs and priorities of patients and healthcare organizations.

Ability to multi-task in a fast paced environment while meeting established production and quality goals/metrics.

Strong organizational skills, with ability to effectively prioritize work on a daily basis and follow up on open items in a timely manner.

Demonstrates ability to work well in a team environment.

Advanced proficiency in Microsoft Excel (or equivalent application).

Basic proficiency in Microsoft Word and PowerPoint (or equivalent applications).

TYPICAL WORKING CONDITIONS

Full-time rotate working in the office and remote

Indoor work; professional office environment

Operating Computer

Requires manual dexterity sufficient to operate a keyboard, type at 35 wpm, operate copier, and other office equipment

May require sitting or standing for long periods, including stooping, bending, and stretching

Lifting up to 10lbs

OTHER PHYSICAL REQUIREMENTS

Vision

Sense of sound

Sense of touch

PERFORMANCE REQUIREMENTS

Adhere to all organizational information security policies and protect all sensitive information including but not limited to ePHI and PHI (Protected Health Information) in accordance with organizational policy, Federal, State, and local regulations.

Demonstrate good judgement and reads and abides by the company’s code of conduct, ethics, employee handbook, policies and procedures and other corporate mandates.