Remote Patient Devices Support Specialist

REMOTE PATIENT DEVICES LLC; United States; Hybrid; USD 42,000 - 64,000; Full time

Job summary

REMOTE PATIENT DEVICES LLC is seeking a Device Management Specialist to support RPM devices, troubleshoot issues, and coordinate device lifecycle activities. You will document interactions, manage tickets, and ensure accurate device status while maintaining HIPAA compliance and a patient-focused approach.

The role requires strong communication, multitasking, and the ability to work across phone, email, chat, and SMS channels in a remote or hybrid setup.

Qualifications

• High school diploma or equivalent required; associate degree preferred.
• 1–2 years of experience in technical support, customer service, healthcare support, or related field.
• Experience troubleshooting electronic devices and using ticketing systems or CRM tools.
• Strong verbal and written communication across phone, email, chat, and SMS channels.

Responsibilities

• Provide first-line technical support for RPM devices; troubleshoot connectivity, usage, and replacement needs.
• Create, track, update, and resolve device issue tickets; document patient interactions and outcomes.
• Coordinate device replacements, shipment follow-up, and retrieval for unenrolled patients; track missing/lost devices.

Skills

Technical support

Customer service

Healthcare support

Troubleshooting devices

CRM tools

Communication skills

Multitasking

Remote work adaptability

Education

High school diploma or equivalent

Associate degree

Tools

CRM tools

Ticketing systems

Job description

REMOTE PATIENT DEVICES LLC is seeking a Device Management Specialist to support RPM devices, troubleshoot issues, and coordinate device lifecycle activities. You will document interactions, manage tickets, and ensure accurate device status while maintaining HIPAA compliance and a patient-focused approach.

The role requires strong communication, multitasking, and the ability to work across phone, email, chat, and SMS channels in a remote or hybrid setup.