Remote Patient Experience Specialist | Medical Devices

kozmetickesluzby.vecnakraska.sk - Jobboard; Ann Arbor (MI); Hybrid; USD 42,000 - 44,000; Full time

Benefits offered by this job

401(k)

Dental insurance

Free food & snacks

Health insurance

Paid time off

Parental leave

Vision insurance

Job summary

WRS Group in Ann Arbor, MI, is seeking a full-time Patient Experience Specialist to enhance patient interactions and support equipment dispensing. The role involves coordinating communication, troubleshooting medical devices, and providing education to patients to ensure they receive excellent service and care.

Ideal candidates will have strong problem-solving skills, experience in a medical setting, and a compassionate approach to patient engagement. Benefits include a competitive salary, flexible work options, and a comprehensive benefits package.

Qualifications

• Comfortable with patient-facing conversations, including upselling when needed.
• 1+ year experience in a medical setting preferred.
• Excellent verbal and written communication skills.

Responsibilities

• Call patients to coordinate equipment dispensing and provide education.
• Address patient questions and upsell equipment value.
• Provide troubleshooting support and assist with equipment setup.
• Deliver timely updates on patient interactions to the sales team.
• Maintain accurate records and ensure compliance.

Skills

Patient-facing communication

Technical troubleshooting

Problem-solving abilities

Time management

Written communication

Education

High School Diploma (or equivalent)

College degree preferred

Job description

WRS Group in Ann Arbor, MI, is seeking a full-time Patient Experience Specialist to enhance patient interactions and support equipment dispensing. The role involves coordinating communication, troubleshooting medical devices, and providing education to patients to ensure they receive excellent service and care.

Ideal candidates will have strong problem-solving skills, experience in a medical setting, and a compassionate approach to patient engagement. Benefits include a competitive salary, flexible work options, and a comprehensive benefits package.