Remote Device Support Specialist — Expert Help Desk

Modivcare; Arizona; Hybrid; USD 19,000 - 28,000; Full time

Benefits offered by this job

Medical, Dental, and Vision insurance

Employer Paid Basic Life Insurance and

Paid Time Off

401(k) Retirement Savings Plan with Co

Tuition Reimbursement

Employee Discounts

Job summary

Modivcare is seeking a Device Support Specialist to resolve technical issues and provide exceptional client support remotely in the US. You will handle calls, emails, and tickets, and guide customers through troubleshooting to ensure device functionality.

The role emphasizes clear communication, active listening, and problem-solving, with training and collaboration from experienced teammates. Competitive benefits and a starting wage around $17/hr are offered.

Qualifications

• High School Diploma required.
• Clear verbal and written communication.
• Active listening to understand inquiries.
• Ability to explain technical concepts to non-technical users.
• Strong documentation and data-entry skills.
• Ability to manage calls and adhere to schedules.

Responsibilities

• Manages a moderate volume of inbound and outbound calls, providing a supportive and positive customer service experience.
• Accurately records details of calls, dispatches, and messages, with guidance from team members.
• Collaborates with experienced team members to research, investigate, and respond to technical issues and complaints in a timely and efficient manner.
• Addresses basic technology-related queries and seek guidance to appropriately refer calls and issues to the relevant departments or service representatives.
• Assists clients and customers in understanding technology and provide guided troubleshooting for existing technical issues to ensure proper functionality.
• Contributes to the distribution of service requests and the resolution of straightforward technical issues under the guidance of more experienced team members.
• Learns and adheres to individual phone queue metrics, service level agreements, quality scores, and schedule adherence.
• Follows established company and departmental processes and procedures with support and guidance.
• Learns and educates clients on the functionality and capabilities of their technology with the assistance of experienced team members.
• Participate in other projects or duties as assigned.

Skills

Active listening

Clear communication

Technical troubleshooting

Documentation

Time management

Team collaboration

Education

High School Diploma

Job description

Modivcare is seeking a Device Support Specialist to resolve technical issues and provide exceptional client support remotely in the US. You will handle calls, emails, and tickets, and guide customers through troubleshooting to ensure device functionality.

The role emphasizes clear communication, active listening, and problem-solving, with training and collaboration from experienced teammates. Competitive benefits and a starting wage around $17/hr are offered.