Remote Healthcare Software Support Specialist

RXinsider LTD.

United States

Remote

USD 36,000 - 56,000

Full time

6 days ago

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Benefits offered by this job

Comprehensive benefits

Paid time off

Health, vision, dental

Life and disability cover

401(k)

ESPP

EAP

Tuition assistance

HSA/FSA

Paid holidays

Job summary

ResMed is seeking a Customer Support Specialist to identify customer issues and provide consultative solutions for technical and non-technical questions. The role emphasizes delivering high customer satisfaction, troubleshooting remote product questions, and documenting issues according to SOPs.

You will work with senior CSRs/mentors to escalate cases when needed and stay abreast of new product offerings, with responsibilities spanning configuration, product functionality, and service extensions.

Qualifications

Experience providing software support to external customers.
Strong technical aptitude and systematic troubleshooting approach.
Proven ability to resolve issues promptly.
Experience working in a remote workforce.
Quick learner, self-directed and motivated.

Responsibilities

Answer questions about the Brightree application and services in a friendly, efficient manner.
Diagnose and resolve customer questions over phone and electronic channels.
Troubleshoot issues not covered by standard documentation.
Document inbound support requests and notation of customer problems.
Collaborate with customers to ensure solutions meet needs.
Stay updated on product technology and offerings.
Identify release issues and escalate as needed with mentors.
Ensure all cases follow standard operating procedures.