Remote New Patient Concierge

Modern Thyroid Clinic; United States; On-site; USD 50,000 - 70,000; Full time

Job summary

Modern Thyroid Clinic is seeking a New Patient Advisor who will be the first point of contact for prospective patients. The ideal candidate must possess strong consultative communication skills, be organized, and able to manage CRM updates. This role focuses on genuinely helping patients feel heard in their journey toward better health. The position offers a competitive salary and performance bonuses, reflecting our commitment to quality patient care. Join us in changing lives through compassionate healthcare.

Qualifications

• Excellent verbal and written communication skills.
• Strong organizational habits and attention to detail.
• Comfortable managing a calendar of appointments.

Responsibilities

• Prepare for discovery calls by reviewing patient backgrounds.
• Guide patients with honesty, answering questions accurately.
• Document call outcomes and manage CRM updates.

Skills

Consultative communication skills

Organizational habits

Experience with CRM platforms

Familiarity with video conferencing tools (Zoom)

Ability to manage calendars

Tools

CRM systems (e.g., GHL)

Video conferencing tools (Zoom)

Scheduling platforms (Acuity)

Job description

Modern Thyroid Clinic is seeking a New Patient Advisor who will be the first point of contact for prospective patients. The ideal candidate must possess strong consultative communication skills, be organized, and able to manage CRM updates. This role focuses on genuinely helping patients feel heard in their journey toward better health. The position offers a competitive salary and performance bonuses, reflecting our commitment to quality patient care. Join us in changing lives through compassionate healthcare.