Remote Patient Access Concierge

Geode Health Inc.; United States; Remote; USD 23,000 - 32,000; Full time

Benefits offered by this job

Flexible schedule

Competitive compensation

Remote work

Job summary

Geode Health is hiring a Patient Support Specialist to join our national, remote team. This hourly role centers on turning high-intent inbound calls and web leads into first visits with the right provider, delivering a warm, hospitality-driven experience.

You will guide patients through scheduling, verify insurance details, and coordinate with care teams to ensure a smooth, private, and compliant patient journey while maintaining HIPAA standards.

Qualifications

• 1–3+ years in customer-facing, phone-based, or hospitality roles; healthcare or call center experience is a strong plus.
• Comfort working in a goal-oriented, quality-focused environment.
• Familiarity with insurance plans and benefits, or ability to learn quickly.

Responsibilities

• Convert high-intent inbound calls, referrals, and leads into appointments with warmth and urgency.
• Match patients to the right provider using screening questions, insurance, and scheduling tools.
• Guide ambivalent callers toward a confident yes using empathy and reflective listening.
• Set clear expectations for the first visit and ensure patients are informed and comfortable.
• Collaborate with internal teams to resolve questions and create a seamless handoff.

Skills

Customer-focused communication

Phone-based experience

Hospitality mindset

Empathy-driven communication

Multi-system navigation

Education

Associate’s or bachelor’s degree preferred

Job description

Geode Health is hiring a Patient Support Specialist to join our national, remote team. This hourly role centers on turning high-intent inbound calls and web leads into first visits with the right provider, delivering a warm, hospitality-driven experience.

You will guide patients through scheduling, verify insurance details, and coordinate with care teams to ensure a smooth, private, and compliant patient journey while maintaining HIPAA standards.