Remote Patient Collections Specialist

Physical Therapy & Sports Medicine Centers; West Hartford (CT); Remote; USD 40,000 - 55,000; Full time

Job summary

A leading therapy practice is seeking a Patient Accounts Receivable Representative to join their remote team. The role involves calling patients to collect outstanding balances while ensuring outstanding customer service. Applicants should have 1-2 years of experience in collections and excellent organizational and communication skills. The ideal candidate will also possess proficiency in Microsoft Office tools. This is an opportunity to contribute to a patient-centric, community-focused organization dedicated to exceptional care and service.

Qualifications

• High School diploma or equivalent required.
• 1 – 2 years' experience in patient account collections.
• Strong customer service orientation.
• Excellent time management and organizational skills.
• Strong interpersonal and communication skills.
• Proficient in data entry and Microsoft Office.

Responsibilities

• Provide excellent customer service to patients.
• Contact patients to collect outstanding balances.
• Process credit card payments and post them to accounts.
• Utilize reporting to identify and collect account payments.
• Handle incoming calls for patient balance inquiries.
• Document account and collections activities.

Skills

Customer service focused

Excellent time management

Organizational skills

Interpersonal communication

Data entry skills

Microsoft Office proficiency

Education

High School diploma or equivalent

Tools

Excel

Microsoft Office

Job description

A leading therapy practice is seeking a Patient Accounts Receivable Representative to join their remote team. The role involves calling patients to collect outstanding balances while ensuring outstanding customer service. Applicants should have 1-2 years of experience in collections and excellent organizational and communication skills. The ideal candidate will also possess proficiency in Microsoft Office tools. This is an opportunity to contribute to a patient-centric, community-focused organization dedicated to exceptional care and service.