Remote Patient Account Collections Specialist

HCA Healthcare, Inc.; Sarasota (FL); Remote; USD 22,000 - 36,000; Full time

Benefits offered by this job

Medical, prescription, dental, vision

Life insurance

401(k) with company match

Tuition assistance

Employee discounts

Job summary

HCA Healthcare, Inc. is seeking a Patient Account Collections Specialist to work remotely within 60 miles of an HCA hospital market. The role focuses on outbound calls, account follow-up, and resolving patient receivables while delivering excellent customer service.

This full-time position requires adherence to production standards and quality guidelines. You will spend the day on the phone, reference accounts, and coordinate with patients and guarantors to secure payments.

Qualifications

• Previous Call Center experience preferred.
• Minimum one-year related experience preferred, preferably in healthcare.
• Experience with collections in healthcare revenue space is preferred.
• BILINGUAL is not required, but a plus

Responsibilities

• Refer calls/accounts to appropriate parties based on customer inquiries. You will spend 90% of your day on the phone.
• Identify problem accounts and escalate as appropriate.
• Update the patient account record to identify actions taken on the account.
• Work with patients and guarantors to secure payment on outstanding account balances.
• Maintain minimum production standards.
• Achieve passing quality review scores per unit requirements.
• Produce acceptable unit collection volumes.
• Work within company attendance guidelines.
• Provide excellent customer service.
• Work with other team members and management in a professional manner.

Skills

Call Center Experience

Healthcare Experience

Customer Service

Job description

HCA Healthcare, Inc. is seeking a Patient Account Collections Specialist to work remotely within 60 miles of an HCA hospital market. The role focuses on outbound calls, account follow-up, and resolving patient receivables while delivering excellent customer service.

This full-time position requires adherence to production standards and quality guidelines. You will spend the day on the phone, reference accounts, and coordinate with patients and guarantors to secure payments.