Remote Medical Equipment Customer Care Specialist

SuperCare Health; Buckeye (AZ); Remote; USD 19,906 - 33,200; Full time

Benefits offered by this job

Paid Training

Paid Time Off

Sick Time

Growth Opportunities

Employee Referral Reward Program

Employee Discount Program

Job summary

A healthcare solutions provider is searching for a Customer Care Specialist to join their remote team. This role requires excellent customer service skills to support patients and clients in obtaining medical equipment and supplies. Candidates should preferably have experience in the healthcare industry. Success in this role involves clear communication with insurance providers, patients, and maintaining thorough documentation of orders. Bilingual skills in Spanish are a plus, and a strong attention to detail is essential.

Qualifications

• Experience in customer service within a medical supply company is a plus.
• Knowledge of basic medical terminology is essential.
• Ability to manage multiple tasks and prioritize activities.

Responsibilities

• Answer incoming phone calls, taking customer orders for medical equipment.
• Maintain communication with patients and referral sources.
• Verify medical necessity and eligibility with insurance providers.

Skills

Excellent Customer Service skills

Bilingual Spanish Preferred

Detail oriented

Strong organizational skills

Fundamental Computer Skills

Education

Experience with Medical Supply Company

Knowledge of diagnosis and Medical terminology

Proficiency in Microsoft Word, Outlook, and PowerPoint

Experience in healthcare, medical and/or HME industry (preferred)

Previous Management/Supervisor or Lead experience

Job description

A healthcare solutions provider is searching for a Customer Care Specialist to join their remote team. This role requires excellent customer service skills to support patients and clients in obtaining medical equipment and supplies. Candidates should preferably have experience in the healthcare industry. Success in this role involves clear communication with insurance providers, patients, and maintaining thorough documentation of orders. Bilingual skills in Spanish are a plus, and a strong attention to detail is essential.