Remote Medical Customer Care & Order Specialist

Supreme Doctor Consultants; Los Angeles (CA); Remote; USD 35,000 - 50,000; Full time

Job summary

A medical consulting firm is seeking a Medical Customer Service Representative to join their remote team. This role involves answering inbound calls from patients, managing their orders, and providing solutions to inquiries. Strong listening and communication skills are vital, along with experience in customer service and the ability to multitask. Bilingual English/Spanish speakers are a plus. This position offers the opportunity to work from home while assisting patients effectively.

Qualifications

• 3 years of call center, data entry, and medical background experience.
• Ability to handle stressful situations appropriately.

Responsibilities

• Assist patients in the new/reorder process.
• Manage large amounts of inbound calls in a timely manner.
• Identify patient needs and provide solutions.
• Process orders using Byram system.
• Recommend additional products to customers.

Skills

Listening skills

Verbal communication

Written communication

Data entry skills

Customer service knowledge

Adaptability

Multi-tasking

Bilingual English/Spanish

Tools

Byram customized system (ERP)

Job description

A medical consulting firm is seeking a Medical Customer Service Representative to join their remote team. This role involves answering inbound calls from patients, managing their orders, and providing solutions to inquiries. Strong listening and communication skills are vital, along with experience in customer service and the ability to multitask. Bilingual English/Spanish speakers are a plus. This position offers the opportunity to work from home while assisting patients effectively.