Remote Patient Care Specialist – Office Admin & Scheduling

Sentara Health; Eagle (ID); Remote; USD 30,000 - 45,000; Full time

Benefits offered by this job

Adoption, Fertility and Surrogacy Reim

Paid Parental & Family Caregiver Leave

Emergency Backup Care

Long-Term Disability & Short-Term

Life Insurance

Legal Resources Plan

Annual discretionary bonus

Job summary

Sentara Health is hiring a full-time Patient Care Specialist for a remote role. The position supports a physician's office with administrative tasks to enhance the patient experience, including answering calls and scheduling.

Requires 3 years in customer service and at least 1 year related health-insurance/medical data experience. Compensation includes an hourly base pay range of $21.69–$32.44 with potential bonuses and shift incentives.

Qualifications

• 3 years of customer service experience.
• 1 year experience with health insurance plans, medical records data, medical terminology, registration, scheduling, or third-party payers.

Responsibilities

• Provide non-clinical support within a physician's office and ensure an excellent patient experience by performing a variety of complex administrative tasks to support patient care delivery.
• Primary duties include answering phones, scheduling appointments, and answering patient questions.
• Work as part of a team to ensure the best care for patients.

Skills

Customer service

Phone handling

Teamwork

Tools

Health Insurance Plans

Medical Records Data

Medical Terminology

Registration

Scheduling

Third Party Payers

Job description

Sentara Health is hiring a full-time Patient Care Specialist for a remote role. The position supports a physician's office with administrative tasks to enhance the patient experience, including answering calls and scheduling.

Requires 3 years in customer service and at least 1 year related health-insurance/medical data experience. Compensation includes an hourly base pay range of $21.69–$32.44 with potential bonuses and shift incentives.