Remote Patient Care Scheduler & Liaison

Fred Hutch; Seattle (WA); Hybrid; USD 77,395,000 - 110,175,000; Full time

Job summary

Fred Hutchinson Cancer Center in Seattle is seeking a Patient Care Coordinator I to serve as a professional liaison for patients and families, care teams, and other departments. The role uses critical thinking to manage complex scheduling requests across multiple systems and to ensure smooth transitions between care settings.

This 1.0 FTE position offers partial on-site work at our NW Hospital Community Site with remote options, typically Monday–Friday 8a-5p.

Qualifications

• High school graduate or equivalent.
• Ability to work independently, organize, and prioritize concurrent responsibilities and demand.
• Ability to communicate verbally in person, on the phone, and in writing in a clear and concise manner.
• Demonstrated customer service skills.
• Ability to solve complex problems and meet patient needs.
• Ability to work in a high pressure, deadline oriented, and complex health care environment.
• Active listening skills.
• Ability to build relationships while maintaining appropriate boundaries.
• Attention to detail to ensure scheduling accuracy.

Responsibilities

• Schedules all patient appointments related to treatment within the Fred Hutch as well as outside consults and referrals and communicates schedule directly to patients.
• Coordinates scheduling with other departments to ensure efficient patient flow.
• Works closely with patients, families, visitors, providers, and staff to identify needs, answer questions, resolve problems, provide information, and follow up.
• Update patient and caregiver contact information in EHR when needed.
• Communicates with providers regarding scheduling needs, treatment schedule, and additional requests.
• Manages and prioritizes scheduling requests.
• Recognizes emergency situations and initiates correct code procedures.
• Supports the overall function of the department, and may be required to take on additional duties.
• Assists with the training of new staff
• Update/block provider templates for just in time needs
• Triage calls from referring physicians, patients, family members, and others wishing to access care at Fred Hutch
• Collects and enters patient demographic and insurance information and enters into registration databases.
• Assists with the financial clearance process as necessary
• Distributes work to the Program Assistant and/or Patient Care Coordinator Assistant as appropriate

Skills

Customer service

Communication

Time management

Problem solving

Attention to detail

Active listening

Relationship building

Multitasking

Team collaboration

Adaptability

Education

High school diploma or equivalent

Bachelor's degree (preferred)

2+ years patient care setting experience (preferred)

Tools

Epic scheduling software

Scheduling & registration software

Job description

Fred Hutchinson Cancer Center in Seattle is seeking a Patient Care Coordinator I to serve as a professional liaison for patients and families, care teams, and other departments. The role uses critical thinking to manage complex scheduling requests across multiple systems and to ensure smooth transitions between care settings.

This 1.0 FTE position offers partial on-site work at our NW Hospital Community Site with remote options, typically Monday–Friday 8a-5p.