Remote Patient Care Operations Specialist

Pafc; United States; Hybrid; USD 22,000 - 30,000; Full time

Job summary

Pafc in the United States is seeking a Patient Contact Center Representative to handle incoming calls from patients, greet them professionally, and provide outstanding customer service aligned with our mission and values.

You will document interactions in XPM/EHR/CRM, verify insurance, schedule appointments, and triage basic inquiries. The role may be remote or hybrid, with high call volumes and a need for clear communication and accuracy.

Qualifications

• High School diploma or equivalent.
• Experience in a call center environment preferred.
• Knowledge of XPM and CRM systems desired.

Responsibilities

• Answer incoming calls with a professional, upbeat attitude.
• Follow scripts based on call type to provide accurate information.
• Register new patients and verify insurance details.
• Schedule appointments and identify future visits.
• Document interactions in XPM, CRM, and EHR with accuracy.

Skills

Verbal communication

Written communication

Interpersonal skills

Multi-tasking

Attention to detail

Teamwork

Coaching and mentoring

Education

High School diploma or equivalent

Tools

XPM

CRM system

EHR

Microsoft Office

PowerPoint

Job description

Pafc in the United States is seeking a Patient Contact Center Representative to handle incoming calls from patients, greet them professionally, and provide outstanding customer service aligned with our mission and values.

You will document interactions in XPM/EHR/CRM, verify insurance, schedule appointments, and triage basic inquiries. The role may be remote or hybrid, with high call volumes and a need for clear communication and accuracy.