Remote Patient Care Call Center Specialist

Pediatric Associates Family of Companies; Oregon; Hybrid; USD 22,000 - 30,000; Full time

Job summary

Pediatric Associates Family of Companies in the United States is seeking a Patient Contact Center Representative to answer incoming calls, greet patients, use scripts, verify information, and schedule appointments. You will document in XPM, CRM, and EHR while upholding HIPAA standards.

This role supports clinicians by triaging basic questions, providing product and service information, and routing more complex inquiries.

Qualifications

• High School diploma or equivalent.
• Experience in a call center preferred.
• Knowledge of XPM/EHR/CRM systems desired.
• Familiar with IVR and automated call distribution systems.
• Strong verbal, written and interpersonal communication skills.

Responsibilities

• Answer incoming calls with a professional, upbeat attitude.
• Follow scripts based on call type and register new patients.
• Verify insurance coverage and set patient appointments.
• Document in XPM, CRM and EHR accurately.
• Provide customers with product and service information and resolve inquiries.

Skills

Verbal communication

Written communication

Interpersonal skills

Teamwork

Multi-tasking

Attention to detail

Microsoft Office

PowerPoint

Education

High School diploma or equivalent

Tools

XPM

CRM system

IVR

Automated call distribution

Job description

Pediatric Associates Family of Companies in the United States is seeking a Patient Contact Center Representative to answer incoming calls, greet patients, use scripts, verify information, and schedule appointments. You will document in XPM, CRM, and EHR while upholding HIPAA standards.

This role supports clinicians by triaging basic questions, providing product and service information, and routing more complex inquiries.