Remote Patient Care Navigator

Pearl; United States; Remote; MXN 522,739 - 871,232; Full time

Benefits offered by this job

Competitive Salary

Remote Work

Generous PTO

Direct Mentorship

Learning & Development

Global Networking

Job summary

Pearl is looking for a Remote Patient Care Coordinator to serve as the primary point of contact for patients utilizing telehealth services. In this role, you’ll provide compassionate support and guide patients through complex healthcare systems, ensuring they receive exceptional care and advocacy.

Your responsibilities will include managing patient inquiries, coordinating care, and diligently advocating for patient needs. A strong background in patient support and excellent communication skills are essential for this fulfilling position.

Qualifications

• 1-2+ years in patient support roles or telemedicine.
• Excellent written and verbal English communication skills.
• Knowledge of HIPAA regulations.

Responsibilities

• Act as first line of contact for patient inquiries.
• Educate patients about telehealth services and clinical trials.
• Manage prior authorizations and coordinate care.

Skills

Compassionate communication

Empathy

Problem-solving skills

Organizational skills

Tools

EHR/EMR Systems

CRM Platforms

Google Workspace

Job description

Pearl is looking for a Remote Patient Care Coordinator to serve as the primary point of contact for patients utilizing telehealth services. In this role, you’ll provide compassionate support and guide patients through complex healthcare systems, ensuring they receive exceptional care and advocacy.

Your responsibilities will include managing patient inquiries, coordinating care, and diligently advocating for patient needs. A strong background in patient support and excellent communication skills are essential for this fulfilling position.