Remote Patient Care Navigator — Support & Coordination

Rely Health; United States; Hybrid; USD 27,552 - 33,062; Full time

Benefits offered by this job

401(k)

Health insurance

Paid time off (Vacation, Sick, Holiday)

Professional development

Job summary

Rely Health is seeking a dedicated Care Advocate to assist patients and their families through the complex healthcare journey. The role involves utilizing AI-driven tools to enhance communication and coordination, ensuring patients receive timely support during appointments. Candidates should possess strong customer service skills and experience in healthcare settings.

The position offers a pay range of $20 - $24 per hour based on location, alongside benefits like health insurance, 401(k), and paid time off.

Qualifications

• Experience in healthcare, home health, or care coordination environments.
• Experience working in a call center environment.
• Ability to maintain a high level of productivity autonomously.

Responsibilities

• Guide patients through the care journey, ensuring seamless experiences.
• Assist patients with completing medical forms and obtaining authorizations.
• Communicate clearly with patients and caregivers about services available.

Skills

Customer service orientation

Digital communication

Organizational skills

Knowledge of medical terminology

Education

High school diploma or GED

Tools

Electronic health record systems

AI technology

Microsoft Office

Job description

Rely Health is seeking a dedicated Care Advocate to assist patients and their families through the complex healthcare journey. The role involves utilizing AI-driven tools to enhance communication and coordination, ensuring patients receive timely support during appointments. Candidates should possess strong customer service skills and experience in healthcare settings.

The position offers a pay range of $20 - $24 per hour based on location, alongside benefits like health insurance, 401(k), and paid time off.