Remote Patient Care Coordinator — Weekend Support

CVS Health Corporation; Tennessee; Hybrid; USD 2,342,000 - 3,534,000; Part time

Job summary

CVS Health Corporation is seeking a Patient Care Coordinator I (After-Hours Weekend) for a remote, part-time role in the United States. You will coordinate patient refills, verify documentation, and maintain accurate records while supporting patients, caregivers, and healthcare partners.

Responsibilities include processing refill requests, updating records, answering inquiries, and assisting with payments. Prioritize compassionate, efficient service and escalation of complex issues to clinical

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account-related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.
• Receive and process credit card and other payment transactions accurately.
• Support team members during high-volume periods and complex patient service situations.
• Ensure a positive patient experience through professional, compassionate, and efficient service.

Skills

Customer service

Communication

Multitasking

Remote work

Problem solving

Education

High School Diploma or GED

Tools

Outlook

Excel

Word

Microsoft Office

Job description

CVS Health Corporation is seeking a Patient Care Coordinator I (After-Hours Weekend) for a remote, part-time role in the United States. You will coordinate patient refills, verify documentation, and maintain accurate records while supporting patients, caregivers, and healthcare partners.

Responsibilities include processing refill requests, updating records, answering inquiries, and assisting with payments. Prioritize compassionate, efficient service and escalation of complex issues to clinical