Remote Weekend Patient Care Coordinator - After-Hours

7085 Coram LLC; Tennessee; Hybrid; USD 23,000 - 36,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Wellness resources

Employee discounts

Job summary

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients relying on nutrition therapy. This remote, part-time role focuses on coordinating refill orders, validating data, and ensuring timely shipments while maintaining accurate records and compassionate service.

As the primary contact, you will assist with payments, escalate complex issues, and help maintain excellent patient experiences during high-volume periods.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of one year of experience using Microsoft Office applications, including Outlook, Excel, and Word.
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Ability to work independently in a remote environment while maintaining productivity and quality standards.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account‑related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.

Skills

Customer service

Remote work

Multitasking

Communication

Record keeping

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

CVS Health is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients relying on nutrition therapy. This remote, part-time role focuses on coordinating refill orders, validating data, and ensuring timely shipments while maintaining accurate records and compassionate service.

As the primary contact, you will assist with payments, escalate complex issues, and help maintain excellent patient experiences during high-volume periods.