Remote Patient Care Coordinator: Weekend Support

7085 Coram LLC; Tennessee; Hybrid; USD 48,712,000 - 73,498,000; Part time

Benefits offered by this job

Dental benefits

Vision benefits

Wellness resources

Employee discounts

Job summary

CVS Health’s Enteral Nutrition Center is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients who rely on life-sustaining nutrition therapy in a remote, part-time role.

You’ll coordinate refill orders, verify documentation, update records, and assist with payments while delivering compassionate, professional service during weekend shifts (Saturday and Sunday 6:00 AM–4:30 PM CST).

This position offers benefits eligibility and opportunities to grow within CVS Health.

Qualifications

• High School Diploma, GED, or equivalent.
• Minimum of one year of customer service experience.
• Minimum of one year of experience using Microsoft Office applications (Outlook, Excel, Word).
• Strong communication, organizational, and customer service skills.
• Ability to multitask and work effectively in a fast-paced environment.
• Demonstrated problem-solving and decision-making abilities.
• Ability to work independently in a remote environment.

Responsibilities

• Serve as the primary point of contact for patients, caregivers, referral sources, and branch locations regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments when needed.
• Assist patients with refill requests, payment processing, and general account-related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.
• Receive and process credit card and other payment transactions accurately.
• Support team members during high-volume periods and complex patient service situations.
• Ensure a positive patient experience through professional, compassionate, and efficient service.

Skills

Customer service

Communication

Organizational skills

Multitasking

Problem solving

Independent work

Education

High School Diploma or GED

Tools

Microsoft Office

Outlook

Excel

Word

Job description

CVS Health’s Enteral Nutrition Center is seeking a Patient Care Coordinator I (After-Hours Weekend) to support patients who rely on life-sustaining nutrition therapy in a remote, part-time role.

You’ll coordinate refill orders, verify documentation, update records, and assist with payments while delivering compassionate, professional service during weekend shifts (Saturday and Sunday 6:00 AM–4:30 PM CST).

This position offers benefits eligibility and opportunities to grow within CVS Health.