Remote Patient Care Coordinator (Weekend & After-Hours)

CVS Health Corporation; Nashville (TN); Remote; USD 25,000 - 34,000; Part time

Benefits offered by this job

Dental insurance

Vision insurance

Wellness resources

Employee discounts

Voluntary benefits

Job summary

CVS Health Corporation is seeking a Patient Care Coordinator I (After-Hours Weekend) for a remote, part-time role supporting patients who rely on life-sustaining nutrition therapy. You will coordinate refill orders, verify documentation, and maintain records while delivering compassionate service.

You will serve as the primary contact for patients, caregivers, and providers; process refill requests; review demographics and insurance; update electronic records; and assist with payments.

Qualifications

• High school diploma or GED.
• At least one year of customer service experience.
• Experience using MS Office (Outlook, Excel, Word).
• Strong communication and organizational skills.
• Ability to multitask in a fast-paced environment.
• Ability to work remotely with minimal supervision.

Responsibilities

• Serve as the primary contact for patients, caregivers, referral sources, and branches regarding nutrition therapy orders and account inquiries.
• Process monthly patient refill requests received through digital channels and inbound phone calls.
• Review and verify patient demographics, insurance information, and order documentation to ensure accurate and timely shipment of supplies.
• Update electronic patient records and maintain accurate account information.
• Answer incoming calls, provide order status updates, and route inquiries to appropriate departments.
• Assist patients with refill requests, payment processing, and general account-related questions.
• Investigate and resolve routine patient concerns while escalating complex issues to appropriate clinical or management staff.
• Review patient accounts for outstanding balances and assist with payment collection activities as directed.
• Receive and process credit card and other payment transactions accurately.
• Support team members during high-volume periods and complex patient service situations.
• Ensure a positive patient experience through professional, compassionate, and efficient service.

Skills

Customer Service

MS Office

Communication

Organizational skills

Multitasking

Remote work

Education

High School Diploma

Job description

CVS Health Corporation is seeking a Patient Care Coordinator I (After-Hours Weekend) for a remote, part-time role supporting patients who rely on life-sustaining nutrition therapy. You will coordinate refill orders, verify documentation, and maintain records while delivering compassionate service.

You will serve as the primary contact for patients, caregivers, and providers; process refill requests; review demographics and insurance; update electronic records; and assist with payments.