Remote Patient Care Coordinator - Ophthalmology Call Center

ReFocus Eye Health; Northern (KY); Hybrid; USD 42,000 - 52,000; Full time

Job summary

ReFocus Eye Health is seeking a friendly and organized Patient Care Coordinator to join our remote East Coast call center. You will be the first point of contact for patients, guiding them from the initial phone call through appointment scheduling and follow-up communications.

In this fast-paced role, you will manage high volumes of calls with grace, verify insurance eligibility, coordinate referrals, and maintain accurate patient records across multiple systems.

Qualifications

• High School Diploma or equivalent.
• Ability to handle a high volume of calls.
• Excellent communication and interpersonal skills.
• Proficiency in Microsoft Word, Excel, and Outlook.
• Ability to navigate multiple computer systems simultaneously.
• Ability to thrive in a fast paced environment.

Responsibilities

• Be the Voice of Our Practice: Answer all incoming calls with a warm and professional demeanor, providing outstanding customer service.
• Masterful Appointment Management: Efficiently schedule, reschedule, and cancel appointments, ensuring accurate and timely service.
• Patient Advocate & Problem Solver: Address patient inquiries, verify insurance eligibility, and manage referrals with precision and care.
• Organization & Accuracy: Maintain patient files, ensure accurate data entry, and keep our systems up-to-date.
• Proactive Patient Communication: Call patients to remind them of upcoming appointments and ensure they have all the necessary information.
• Team Collaboration: Maintain positive relationships with physicians, office, and clinical staff.

Skills

Customer service

Communication

Multitasking

Fast paced environment

Education

High School Diploma

Tools

Microsoft Word

Excel

Outlook

Job description

ReFocus Eye Health is seeking a friendly and organized Patient Care Coordinator to join our remote East Coast call center. You will be the first point of contact for patients, guiding them from the initial phone call through appointment scheduling and follow-up communications.

In this fast-paced role, you will manage high volumes of calls with grace, verify insurance eligibility, coordinate referrals, and maintain accurate patient records across multiple systems.