Remote Patient Engagement Specialist

Socket.dev; Cincinnati (OH); On-site; USD 19,000 - 28,000; Full time

Job summary

EyeCare Partners is seeking a Patient Engagement Center Advocate to support patients and providers via inbound and outbound calls, scheduling appointments, and capturing messages for clinic staff. This position is fully remote with paid remote training, and requires residency in one of the approved states.

You will document patient requests in the EMR, maintain knowledge of site protocols and physician schedules, and work to achieve daily KPI goals while upholding high-quality customer service.

Qualifications

• Minimum high school diploma or GED.
• 1+ year experience in call center, customer service, medical office, or reception.
• Previous ophthalmic or optometric experience preferred.

Responsibilities

• Respond to incoming phone calls for all sites promptly and in an exceptional quality manner.
• Appropriately schedule patient appointments in our EMR system based on physician preferences.
• Clearly and concisely document patient requests and pertinent information via EMR so that we can successfully respond to patient needs.
• Through appropriate call control, ensure that calls are handled efficiently to attain daily call production goals.
• Coordinates work efforts with other team members to achieve an efficient workflow within the office.
• Maintain strong knowledge of all site protocols and physician schedules/changes to ensure appropriate information is provided to patients.
• Adheres to all safety policies and procedures in performing job duties and responsibilities while supporting a culture of high quality and great customer service.
• Performs other duties that may be necessary or in the best interest of the organization.

Skills

Customer service

Multi-tasking

Communication

Teamwork

Detail oriented

English proficiency

Time management

Problem solving

Tech-savvy

Learning new tech

Education

High School or GED

Tools

NextGen EMR

EMR systems

Microsoft Excel

Microsoft Word

Microsoft Outlook

Phone systems

Job description

EyeCare Partners is seeking a Patient Engagement Center Advocate to support patients and providers via inbound and outbound calls, scheduling appointments, and capturing messages for clinic staff. This position is fully remote with paid remote training, and requires residency in one of the approved states.

You will document patient requests in the EMR, maintain knowledge of site protocols and physician schedules, and work to achieve daily KPI goals while upholding high-quality customer service.