Remote Patient Care Coordinator

Cosán Group; Louisiana; Remote; USD 22,000 - 33,000; Full time

Benefits offered by this job

Paid Time Off

Medical Insurance

Dental Insurance

Vision Insurance

401(k) Plan

Life Insurance

Disability Insurance

Employee Assistance Program

Job summary

Cosán Group is seeking a Care Coordinator to manage a panel of 400-450 patients from a private HIPAA-compliant home office. This 100% work-from-home role requires US residency and a dedicated workspace.

You will conduct monthly outreach, health coaching, coordinate with clinical teams, document in EMR, and advocate for patient needs. The position offers standard benefits and a Monday–Friday schedule with no weekends.

Qualifications

• Must hold a nationally recognized medical assistant certification (CMA, RMA, CCMA, NCMA, CMAC, or equivalent state-issued MA-C).
• OR Certified Pharmacy Technician (CPhT)
• Minimum 1 year of clinical experience in primary care, hospital, or a specialty healthcare setting.
• Experience with Electronic Medical Records (EMRs) and strong computer navigation skills.
• Proficiency in multiple technology platforms and ability to navigate complex systems.
• HIPAA-compliant home office setup with minimum 50 Mbps download / 5 Mbps upload internet capability.
• Must be legally authorized to work in the United States.

Responsibilities

• Manage an assigned panel of 400-450 patients and conduct required monthly outreach to ensure continuity of care.
• Conduct 50-60 daily outbound calls to patients, providing care plan support and health coaching aligned to their specific needs.
• Maintain call quality standards through consistent engagement and professional communication in every patient interaction.
• Collaborate with clinical teams, providers, and caregivers to identify and address clinical and social needs.
• Support care coordination goals by staying on schedule with monthly outreach targets.
• Close gaps in patient care through Chronic Care Management, Behavioral Health Integration, and Remote Physiological Monitoring services.
• Advocate for patient needs by actively listening to concerns, investigating issues, and communicating solutions to the patient’s care circle.
• Partner closely with providers, clinical teams, and caregivers to support positive patient outcomes.
• Document all patient interactions in real time using the care coordination platform.
• Maintain HIPAA compliance in all patient communications and documentation.
• Maintain accurate, real-time documentation to support care coordination goals.

Skills

Communication

Patient rapport

EMR navigation

Technology platforms

HIPAA compliance

Education

MA certification (CMA, RMA, CCMA, NCMA, CMAC or state MA-C)

Certified Pharmacy Technician (CPhT)

Tools

EMR systems

Job description

Cosán Group is seeking a Care Coordinator to manage a panel of 400-450 patients from a private HIPAA-compliant home office. This 100% work-from-home role requires US residency and a dedicated workspace.

You will conduct monthly outreach, health coaching, coordinate with clinical teams, document in EMR, and advocate for patient needs. The position offers standard benefits and a Monday–Friday schedule with no weekends.