Remote Patient Care Coordinator

Cardinal Health; Dallas (TX); Hybride; USD 25 000 - 36 000; Plein temps

Avantages offerts par ce poste

Medical, dental and vision coverage

Paid time off plan

Health savings account (HSA)

401k savings plan

Paid parental leave

Flexible spending accounts (FSAs)

Résumé du poste

Cardinal Health's Sonexus Access and Patient Support seeks a Coordinator for Individualized Care. This remote role handles inbound calls, verifies patient needs, and drives one-call resolutions while coordinating with physicians, pharmacies and referral sources.

You will enter data into our system, perform follow-ups and support adverse event reporting. The position is full-time, with standard CST hours and remote work requirements.

Qualifications

• Minimum high school diploma or GED is required.
• Pharmacy technician certification preferred.
• Experience in fast-paced call center environments is preferred.

Responsabilités

• Handle inbound calls and determine needs to provide one call resolution.
• Manage workload of inbound faxes and follow up as needed.
• Investigate and resolve patient/physician inquiries promptly.
• Enter detailed information into proprietary software during calls.
• Place outbound calls for follow ups or to obtain missing information.
• Interact with referral sources to process new applicants.
• Coordinate with internal teams on next steps and communicate with external contacts.
• Identify, document and submit Adverse Events during customer contact or from documentation.

Connaissances

Communication skills

Customer service

Independent worker

Multitasking

Microsoft Office

Formation

High school diploma or GED

Certified Pharmacy Technician (CPhT)

Outils

Microsoft systems

Telephony

Description du poste

Cardinal Health's Sonexus Access and Patient Support seeks a Coordinator for Individualized Care. This remote role handles inbound calls, verifies patient needs, and drives one-call resolutions while coordinating with physicians, pharmacies and referral sources.

You will enter data into our system, perform follow-ups and support adverse event reporting. The position is full-time, with standard CST hours and remote work requirements.