Remote Individualized Care Coordinator

Cardinal Health, Inc.; Dallas (TX); Remote; USD 25,000 - 36,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

PTO

HSA

401k

Job summary

Cardinal Health is seeking a remote Call Center/Pharmacy Support agent to handle inbound calls, determine patient needs, and provide one-call resolutions. The role includes processing faxes, documenting data in proprietary software, and following up with patients, physicians, and referral sources.

The position offers full-time remote work, with shifts 7am–5pm CST, and provides comprehensive benefits including medical, dental, Vision, and 401k.

Qualifications

• High school diploma or GED required; preferred.
• Certified Pharmacy Technician preferred.
• 1+ year experience in fast-paced call center.
• Strong communication and customer service skills.
• Basic computer, Microsoft, and telephony knowledge.
• Ability to work independently and manage multiple tasks.

Responsibilities

• Handle inbound calls and resolve needs on first contact.
• Process inbound faxes and follow up with patients and physicians.
• Enter information into proprietary software during calls.
• Place outbound follow-up calls to obtain missing data.
• Coordinate with referral sources to process new applicants.
• Escalate complex issues to supervisors as needed.
• Document adverse events during interactions.

Skills

Customer service

Communication

Independence

Time management

Multitasking

Problem solving

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft systems

Telephony

Job description

Cardinal Health is seeking a remote Call Center/Pharmacy Support agent to handle inbound calls, determine patient needs, and provide one-call resolutions. The role includes processing faxes, documenting data in proprietary software, and following up with patients, physicians, and referral sources.

The position offers full-time remote work, with shifts 7am–5pm CST, and provides comprehensive benefits including medical, dental, Vision, and 401k.