Remote Care Coordinator: Patient Access

Cardinal Health; United States; Remote; USD 25,000 - 34,000; Full time

Benefits offered by this job

Medical coverage

Dental coverage

Vision coverage

Paid time off

HSA

401k

MyFlexPay

FSAs

Disability insurance

Parental leave

Wellness programs

Job summary

Cardinal Health remote role for a Customer Support Specialist (Pharmacy) supports patients and physicians by handling inbound calls, resolving inquiries and documenting interactions in our proprietary software. We expect strong communication and a self-directed work style to ensure timely follow-ups and high-quality service.

This full-time position requires flexibility within 7am–5pm CST and a training block from 8:00am–5:00pm CST.

Qualifications

• Minimum high school diploma or GED, preferred.
• Certified Pharmacy Technician, preferred.
• 1+ years’ experience in fast paced call center environment, preferred.
• Basic computer knowledge, Microsoft systems, telephony.
• Strong communication/customer service skills.
• Ability to be an independent worker and self-directed.
• Ability to sit for long periods of time in a cubicle setting.
• Demonstrate superior customer support talents.
• Ability to prioritize multiple, concurrent assignments and work with a sense of urgency.
• Ability to work any schedule between 7am-5pm M-F

Responsibilities

• Responsible for handling inbound calls, with ability to determine needs and provide one call resolution.
• Manage workload of inbound faxes (if applicable)
• Investigate and resolve patient/physician inquiries and concerns in a timely manner
• Enter detailed information into company proprietary software while conversing via telephone
• Place outbound phone calls for patient follow ups, confirmations or to obtain missing information
• Interact with the patient referral sources to process new applicants
• Follow up with other internal team members regarding next steps
• Communicate with external constituents including physician offices and pharmacies
• Ability to identify, document and submit Adverse Events during customer contact or via received documentation

Skills

Call center experience

Customer service

Independent worker

Strong communication

Education

High school diploma or GED

Certified Pharmacy Technician

Tools

Microsoft systems

Telephony

Job description

Cardinal Health remote role for a Customer Support Specialist (Pharmacy) supports patients and physicians by handling inbound calls, resolving inquiries and documenting interactions in our proprietary software. We expect strong communication and a self-directed work style to ensure timely follow-ups and high-quality service.

This full-time position requires flexibility within 7am–5pm CST and a training block from 8:00am–5:00pm CST.