Remote Patient Care Advocate — Weekend Support (Abortion Care)

Hey Jane; Colorado; Remote; USD 41,000 - 45,000; Part time

Job summary

Hey Jane is seeking a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion to deliver excellent customer service remotely. This part-time role includes weekend hours and ET shifts, with specific Friday and Saturday workdays.

Responsibilities include answering patient questions, troubleshooting shipping and scheduling, documenting in EMR, and ensuring HIPAA-compliant care coordination.

Qualifications

• Healthcare background with 1+ years in abortion care.
• Comfort working across both in-clinic and remote environments.
• Strong communication, organization, and problem-solving skills.
• Strong triage skills, with the ability to make sound decisions in real time.
• Exceptional communication skills, with the ability to deliver clear, empathetic guidance to patients in moments of stress or uncertainty.
• Skilled at using online tools and technology to deliver care and communicate with patients.
• Ability to navigate protocols, regulatory requirements, and organizational policies related to patient care and documentation.
• Experience providing trauma-informed care, demonstrated through the ability to slow down, adjust tone, and meet patients with steadiness and respect during moments of crisis.
• Eager to engage in constant process improvement to help refine tools and operations for improved care delivery.
• Strong ability to prioritize competing tasks, manage time thoughtfully, and communicate proactively with teammates about progress, changes, and follow-through.

Responsibilities

• Answering patient questions related to treatment, logistics, and next steps.
• Troubleshooting patient concerns related to shipping, refunds, scheduling, and care coordination.
• Tracking patients through their care journey and ensuring timely follow-up.
• Checking, documenting, and reporting insurance eligibility information.
• Maintaining accurate documentation within the EMR while adhering to HIPAA and privacy standards.
• Balancing multiple priorities while staying grounded, communicative, and reliable to both patients and teammates.

Skills

Communication

Organization

Problem-solving

Triage

Empathy

Remote work

Education

Healthcare background (MA, PCA, CNA)

Tools

EMR software

HIPAA compliance

Job description

Hey Jane is seeking a detail oriented, human-centered, tech-savvy Patient Care Advocate with a background in medication abortion to deliver excellent customer service remotely. This part-time role includes weekend hours and ET shifts, with specific Friday and Saturday workdays.

Responsibilities include answering patient questions, troubleshooting shipping and scheduling, documenting in EMR, and ensuring HIPAA-compliant care coordination.