Remote Patient Care Advocate for Reproductive Health

Hey Jane; Salem (OR); Remote; USD 41,000 - 45,000; Part time

Benefits offered by this job

Spanish language proficiency

Prior remote work experience

Startup environment

Job summary

Hey Jane is seeking a detail-oriented Patient Care Advocate to support patients undergoing medication abortion. This remote, part-time role emphasizes empathetic communication, care coordination, and accurate documentation within HIPAA-compliant systems.

Responsibilities include answering questions, troubleshooting logistics, and tracking patients through their care journey. Weekend hours are required, with a 10-hour Friday-Saturday schedule in ET.

Qualifications

• Healthcare background with 1+ year in abortion care.
• Experience in in-clinic and remote environments.
• Strong communication, organization, and problem-solving.
• Excellent triage and real-time decision making.
• Empathetic guidance for patients under stress.
• Proficient with online tools to deliver care.
• Comfort discussing sensitive health issues.
• Ability to follow protocols and HIPAA rules.

Responsibilities

• Answer patient questions about treatment, logistics, and next steps.
• Troubleshoot shipping, refunds, scheduling, and care coordination.
• Track patients through care journey and ensure follow-up.
• Check and document insurance eligibility information.
• Maintain EMR documentation with HIPAA compliance.
• Balance multiple priorities; communicate with patients and teammates.
• Close loops and verify details to ensure accuracy.

Skills

Healthcare background

Communication skills

Triage skills

Remote work

Care coordination

Documentation

HIPAA compliance

Empathy

Tools

EMR systems

Online communication tools

Job description

Hey Jane is seeking a detail-oriented Patient Care Advocate to support patients undergoing medication abortion. This remote, part-time role emphasizes empathetic communication, care coordination, and accurate documentation within HIPAA-compliant systems.

Responsibilities include answering questions, troubleshooting logistics, and tracking patients through their care journey. Weekend hours are required, with a 10-hour Friday-Saturday schedule in ET.