Remote Patient Care Advocate (Abortion Care) - Weekend Role

Remote; San Francisco (CA); Remote; USD 41.000 - 45.000; Teilzeit

Zusammenfassung

Hey Jane is seeking a detail-oriented, patient-focused Patient Care Advocate to support our reproductive health services remotely from California. This role requires weekend coverage and offers consistent weekend differential pay.

You will join a mission-driven team delivering discreet, compassionate virtual health care with an emphasis on accuracy, privacy, and patient trust. Responsibilities include client inquiries, care coordination, and documentation across the EMR, while navigating

Qualifikationen

• Healthcare background with 1+ year abortion care experience.
• Comfort in both in-clinic and remote environments.
• Strong communication, organization, and problem-solving skills.
• Triage skills with real-time decision making.
• Empathetic, clear guidance for patients under stress.
• Proficient with online tools to deliver care.
• Navigate HIPAA and care documentation requirements.
• Trauma-informed care mindset and calm communication.
• Desire to continually improve tools and operations.

Aufgaben

• Answer patient questions related to treatment, logistics, and next steps.
• Troubleshoot patient concerns about shipping, refunds, scheduling, and care coordination.
• Track patients through their care journey and ensure timely follow-up.
• Check, document, and report insurance eligibility information.
• Maintain accurate documentation in the EMR under HIPAA/privacy standards.
• Balance multiple priorities and communicate progress with teammates.
• Demonstrate accuracy and thoroughness to impact patient care.

Kenntnisse

Communication

Organization

Problem-solving

Empathy

Triage

HIPAA privacy

EMR documentation

Care coordination

Remote work

Ausbildung

MA / PCA / CNA background

Tools

EMR

Jobbeschreibung

Hey Jane is seeking a detail-oriented, patient-focused Patient Care Advocate to support our reproductive health services remotely from California. This role requires weekend coverage and offers consistent weekend differential pay.

You will join a mission-driven team delivering discreet, compassionate virtual health care with an emphasis on accuracy, privacy, and patient trust. Responsibilities include client inquiries, care coordination, and documentation across the EMR, while navigating