Remote Patient Care Advocate: Help Patients Save on Meds

VXI Global Solutions; Columbus (OH); Remote; USD 19,000 - 27,000; Full time

Benefits offered by this job

Health insurance

Company-provided equipment

Comprehensive benefits

Cell phone benefits

Referral program

Comprehensive training

Career growth

Work-from-home convenience

Inclusive culture

Job summary

VXI Global Solutions seeks a patient-focused specialist to guide customers through enrollment, eligibility, and cost-sharing for our Prescription Payment Plan, coordinating with pharmacies and insurance providers to ensure smooth enrollment and approvals.

You will work remotely, handling patient inquiries, verifying benefits, processing copay adjustments, and supporting ongoing renewals, with a focus on accuracy, empathy, and timely assistance to improve access to affordable medications.

Qualifications

• High school diploma or GED required.
• Experience in healthcare, insurance or customer service required (experience with prescription assistance programs is a plus).
• Strong attention to detail and ability to navigate complex processes.
• Excellent communication skills for working with patients, healthcare providers, and pharmacies.
• A genuine passion for helping others and making a positive impact on their healthcare access.
• The ability to work efficiently and collaboratively within a team environment.

Responsibilities

• Assist patients with enrolling in the program, ensuring all necessary personal and insurance information is provided and verifying eligibility.
• Help patients confirm that their prescribed medications are covered under the program, and manage the approval process for eligible medications.
• Reduce patients' out-of-pocket costs by applying the program benefits. Manage copayments, coinsurance, and assist with additional copay assistance when applicable.
• Coordinate with participating pharmacies to ensure the correct application of benefits during prescription filling, ensuring patients pay the reduced amount.
• Support patients by ensuring they continue receiving medications at reduced costs, monitoring adherence to medication regimens, and ensuring continued eligibility.
• Guide patients through annual renewals and inform them about any updates to the program or medication formulary.

Skills

Customer service

Communication skills

Attention to detail

Teamwork

Education

High school diploma or GED

Job description

VXI Global Solutions seeks a patient-focused specialist to guide customers through enrollment, eligibility, and cost-sharing for our Prescription Payment Plan, coordinating with pharmacies and insurance providers to ensure smooth enrollment and approvals.

You will work remotely, handling patient inquiries, verifying benefits, processing copay adjustments, and supporting ongoing renewals, with a focus on accuracy, empathy, and timely assistance to improve access to affordable medications.