Remote Patient Billing & Support Specialist

Optum; Pearland (TX); Hybrid; USD 22,000 - 40,000; Full time

Job summary

Kelsey-Seybold Clinic, part of the Optum family, is seeking a Business Office Customer Service Representative to handle patient inquiries about accounts and clinic billing while coordinating with the care team. The role supports in-office and remote work as a hybrid arrangement.

The ideal candidate has 3+ years in a healthcare call center or medical insurance setting and strong communication, problem solving, and written communication skills. Training and development opportunities are provided.

Qualifications

• High School diploma or GED required.
• 3+ years of experience in a health care Call Center or medical insurance environment.
• Knowledge of insurance billing and KSC contracted health plans' rules, regulations and medical policies.
• Basic knowledge of medical terminology, ICD10 and CPT coding.
• Proven ability to navigate and use a variety of software applications and online resources.
• Proven excellent communication and telephone etiquette, problem solving and active listening skills.
• Proven clear and grammatically correct written communications.

Responsibilities

• Answer patient inquiries regarding accounts and clinic billing in reference to billing, insurance information, and general concerns, aiming for first-call resolution.
• Maintain timely responses and document findings in patient accounts, coordinating with team leads and supervisor.
• Balance independent work with teamwork to meet department standards for quality and productivity.

Skills

Customer service

Communication skills

Written communications

Telephone etiquette

Problem solving

Active listening

Education

High School diploma or GED

Billing and Coding Certificate

Tools

MS Word

MS Excel

Epic Resolute

Job description

Kelsey-Seybold Clinic, part of the Optum family, is seeking a Business Office Customer Service Representative to handle patient inquiries about accounts and clinic billing while coordinating with the care team. The role supports in-office and remote work as a hybrid arrangement.

The ideal candidate has 3+ years in a healthcare call center or medical insurance setting and strong communication, problem solving, and written communication skills. Training and development opportunities are provided.