Remote Patient Billing Specialist — Payments & Claims

Five Star; Columbia (SC); Hybrid; USD 19,000 - 22,000; Full time

Job summary

Five Star is seeking a Patient Billing Specialist to support patients with payments, billing education, insurance verification, and claims inquiries. This role is remote and serves patients across eligible states, including SC, with empathy and accuracy.

Key duties include processing payments, updating payment plans, educating patients on billing concepts, and ensuring data integrity across EMR systems while upholding HIPAA and privacy standards.

Qualifications

• Strong verbal and written communication skills.
• Analytical problem-solving abilities and high attention to detail.
• Solid understanding of healthcare billing and insurance concepts.
• Ability to clearly explain complex billing information in patient-friendly language.
• Comfort working across multiple systems and tools simultaneously.
• Organized, self-motivated, and collaborative approach to work.

Responsibilities

• Process patient payments via phone accurately according to Privia policies.
• Create, update, and maintain payment plans following guidelines.
• Explain claim notes, balances, and outcomes to patients clearly.
• Verify and update insurance information for completeness and accuracy.
• Educate patients on billing concepts and coordination of benefits.

Skills

Customer service

Healthcare billing

Payment processing

EMR systems

Remote work

English proficiency

Education

High school diploma

Tools

EMR systems

Microsoft Office

Job description

Five Star is seeking a Patient Billing Specialist to support patients with payments, billing education, insurance verification, and claims inquiries. This role is remote and serves patients across eligible states, including SC, with empathy and accuracy.

Key duties include processing payments, updating payment plans, educating patients on billing concepts, and ensuring data integrity across EMR systems while upholding HIPAA and privacy standards.