Remote Patient Billing Specialist

Five Star; Fargo (ND); On-site; USD 16,000 - 23,000; Full time

Benefits offered by this job

Paid Training

Full-Time Position

Remote Work

Benefits after 60 days

Job summary

Five Star is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. You will navigate healthcare billing systems with empathy and accuracy.

This remote role requires strong communication, attention to detail, and ability to work independently in a virtual setting. Starting pay is $14 per hour with a shift differential for nights and weekends.

Qualifications

• Customer service or call center experience required.
• Healthcare billing, insurance, or claims experience strongly preferred.
• Payment processing or financial transaction experience preferred.
• High school diploma or GED required; additional billing or healthcare education a plus.
• Technical proficiency with EMR systems and standard computer applications.
• Ability to work independently in a remote or virtual environment.
• Must be able to speak, read, write, and understand English.
• Background check required in accordance with applicable laws.

Responsibilities

• Process patient payments via phone in accordance with policies.
• Create, update, and maintain payment plans following guidelines.
• Ensure transaction accuracy, proper documentation, and data integrity.
• Explain claim notes, balances, and billing outcomes to patients.
• Verify, audit, and update insurance information for completeness and accuracy.
• Add or update insurance data within the EMR and resubmit pending or corrected claims.
• Educate patients on billing concepts including COB, deductibles, coinsurance, copays, and timely filing.
• Identify discrepancies and coordinate with internal teams to resolve billing issues.
• Research account history to determine root causes of billing or payment concerns.
• Recommend resolutions and next steps in line with policies.
• Maintain professionalism and empathy in sensitive financial discussions.
• Navigate multiple systems and tools while assisting patients.
• Adhere to documentation, privacy, and security requirements.
• Maintain schedule adherence and availability during assigned hours.
• Complete training and participate in ongoing learning.

Skills

Customer service

Healthcare billing

Remote work

English proficiency

Education

High school diploma or GED

Job description

Five Star is seeking a Patient Billing Specialist to support patients with payment processing, billing education, insurance verification, and claims inquiries. You will navigate healthcare billing systems with empathy and accuracy.

This remote role requires strong communication, attention to detail, and ability to work independently in a virtual setting. Starting pay is $14 per hour with a shift differential for nights and weekends.