Remote Patient Billing & Insurance Support Specialist

TeamHealth; Knoxville (TN); Remote; USD 32,000 - 52,000; Part time

Benefits offered by this job

Sign-On Bonus

Quarterly Incentives

Paid 4-week remote or on-site training

401(k) with company match

PTO + 8 holidays

Health benefits

Wellness programs

Ongoing training & professional dev

Job summary

TeamHealth National Patient Service Center is seeking Customer Service Representatives for remote or on-site roles, offering full-time or part-time schedules. Training at the Knoxville, TN location is paid for 4 weeks, with the option to work remotely or on-site.

You will assist patients with billing and insurance inquiries, delivering compassionate, professional service that makes a difference. The role emphasizes clear communication, careful documentation, and efficient problem resolution in a

Qualifications

• High school diploma or GED required.
• Strong verbal communication and listening skills.
• Ability to multitask: listen, speak, and type simultaneously.
• Comfortable using Microsoft Windows and computer-based systems.
• Previous customer service, call center, retail, or hospitality experience is a plus.

Responsibilities

• Provide excellent customer service by phone, assisting patients with billing and insurance questions
• Research and resolve patient account issues
• Update insurance information and rebill claims as necessary
• Generate and send itemized statements or courtesy claims
• Set up and manage patient payment plans
• Accurately document all patient interactions
• Maintain professionalism and empathy in all communications
• Perform other related administrative duties as assigned

Skills

Verbal communication

Active listening

Multitasking

Typing

Windows OS

Education

High school diploma or GED

Tools

Microsoft Windows

Job description

TeamHealth National Patient Service Center is seeking Customer Service Representatives for remote or on-site roles, offering full-time or part-time schedules. Training at the Knoxville, TN location is paid for 4 weeks, with the option to work remotely or on-site.

You will assist patients with billing and insurance inquiries, delivering compassionate, professional service that makes a difference. The role emphasizes clear communication, careful documentation, and efficient problem resolution in a