Remote Patient Support & Billing Agent

HCA Healthcare, Inc.; Asheville (NC); Remote; USD 32.000 - 42.000; Vollzeit

Benefits dieser Stelle

Comprehensive benefits

Tuition assistance

401(k) match

Employee stock purchase plan

Wellbeing support

Zusammenfassung

HCA Healthcare, Inc. is seeking a Remote Customer Service Call Center Agent to handle patient inquiries and secure payments from home. You will use multiple systems to review accounts, make corrections, and document actions in a professional, patient-focused manner.

The role requires strong phone-based service skills, healthcare knowledge, and the ability to work remotely with minimal interruptions. Training and benefits are provided by Parallon.

Qualifikationen

• Minimum one-year customer service experience.
• Call center experience preferred in healthcare.
• Ability to work a minimum of 90% of your day on the phone.

Aufgaben

• Handle inquiries from patients, guarantors, or third parties via inbound/outbound calls.
• Review account information across systems and take action to resolve inquiries and balances.
• Document interactions in systems and update insurance/demographic data.

Kenntnisse

Customer service

Call center

Healthcare environment

Phone support

Tools

CRM software

Jobbeschreibung

HCA Healthcare, Inc. is seeking a Remote Customer Service Call Center Agent to handle patient inquiries and secure payments from home. You will use multiple systems to review accounts, make corrections, and document actions in a professional, patient-focused manner.

The role requires strong phone-based service skills, healthcare knowledge, and the ability to work remotely with minimal interruptions. Training and benefits are provided by Parallon.