Remote Patient Billing & Collections Specialist

TEKsystems; United States; Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off (PTO)

Job summary

TEKsystems is seeking a Patient Financial Advocate to join its Medical Financial Solutions team. The role conducts inbound calls to collect patient balances for hospital clients, negotiates payments and plans, and determines eligibility for additional resources.

You will work in a remote setup with the potential to transition to full-time employment. Candidates need call center experience, healthcare billing exposure, and solid customer service skills.

Qualifications

• At least 1 year of recent call center experience.
• Minimum of 6 months of healthcare experience, including billing, claims, or patient care.
• Proficiency in medical terminology.
• Strong customer service skills.
• Experience with inbound calls, customer support, Microsoft Office.
• Bilingual abilities are advantageous.
• Experience in collections is beneficial.
• Experience working remotely is ideal.

Responsibilities

• Make and receive inbound and outbound phone calls to arrange payments for patient accounts.
• Respond to patient billing inquiries and negotiate payments and payment plans.
• Submit credit card payments and elevate complex billing issues for resolution.
• Meet or exceed daily production requirements while adhering to all applicable disclosure and collections rules and regulations.

Skills

Call center experience

Healthcare experience

Medical terminology

Customer service

Tools

Microsoft Office

Job description

TEKsystems is seeking a Patient Financial Advocate to join its Medical Financial Solutions team. The role conducts inbound calls to collect patient balances for hospital clients, negotiates payments and plans, and determines eligibility for additional resources.

You will work in a remote setup with the potential to transition to full-time employment. Candidates need call center experience, healthcare billing exposure, and solid customer service skills.