Remote Patient Billing Advocate | Email & Call Support

TEKsystems; Canutillo (TX); Remote; USD 25,000 - 28,000; Full time

Benefits offered by this job

Medical, dental & vision

401(k) Retirement Plan

Life Insurance

Paid time off

Job summary

TEKsystems in El Paso, TX is seeking a Patient Financial Advocate to handle inbound calls, resolve billing questions, and collect patient portions. You will respond by calls and emails, mail letters, and manage inquiries about balances, fees, payoff schedules, and disputes.

The role leverages analytical skills to determine eligibility for resources, includes three weeks of training, and offers performance-based bonuses.

Qualifications

• at least 1 year of recent call center experience
• medical/insurance/billing experience
• ideally have experience working remotely

Responsibilities

• Makes and receives inbound/outbound phone calls to initiate arrangements for patients to pay their portion of the account.
• Respond to patient billing inquiries.
• Negotiate payments and payment plans with patients.
• Submit credit card payments.
• Escalate high complexity billing issues for resolution to a senior associate or supervisor.
• Meets or exceeds daily production requirements.
• Adhere to all applicable disclosure and collections rules and regulations.

Skills

customer service

call center

healthcare customer service

patient care

inbound calls

customer support

Microsoft Office

bilingual

collections

medical terminology

Tools

Microsoft Office

Job description

TEKsystems in El Paso, TX is seeking a Patient Financial Advocate to handle inbound calls, resolve billing questions, and collect patient portions. You will respond by calls and emails, mail letters, and manage inquiries about balances, fees, payoff schedules, and disputes.

The role leverages analytical skills to determine eligibility for resources, includes three weeks of training, and offers performance-based bonuses.