Remote Patient Billing & Payment Advocate

TEKsystems; El Paso (TX); À distance; USD 25 000 - 28 000; Plein temps

Avantages offerts par ce poste

Medical, dental & vision

401(k) Retirement Plan

Pre-tax and Roth post-tax

Life Insurance

Short and long-term disability

Health Spending Account (HSA)

Transportation benefits

Employee Assistance Program

PTO / Vacation

Résumé du poste

TEKsystems is seeking a Patient Financial Advocate to manage inbound calls and emails from patients, reconciling billing statements and arranging payment plans. This remote role involves negotiating payments, processing credit card payments, and responding to inquiries while adhering to collections regulations.

New PFAs receive three weeks of training with mentorship; success is measured by performance metrics and potential bonuses.

Qualifications

• at least 1 year of recent call center experience
• medical/insurance/billing experience
• ideally have experience working remotely

Responsabilités

• Make and receive inbound/outbound calls to arrange patients' payments.
• Respond to patient billing inquiries.
• Negotiate payments and payment plans with patients.
• Submit credit card payments.
• Escalate high complexity billing issues for resolution.
• Meet or exceed daily production requirements.
• Adhere to all applicable disclosure and collections rules and regulations.

Connaissances

customer service

call center

healthcare customer service

patient care

inbound calls

collections

bilingual

microsoft office

customer support

medical terminology

Outils

Microsoft Office

Description du poste

TEKsystems is seeking a Patient Financial Advocate to manage inbound calls and emails from patients, reconciling billing statements and arranging payment plans. This remote role involves negotiating payments, processing credit card payments, and responding to inquiries while adhering to collections regulations.

New PFAs receive three weeks of training with mentorship; success is measured by performance metrics and potential bonuses.