Remote Patient Benefits Counselor

HopeHealth; United States; On-site; USD 36,000 - 48,000; Full time

Job summary

HopeHealth is seeking a Patient Benefit Counselor to serve as the organization’s financial advocate, helping patients access Medicaid, ACA, Sliding Fee, and WellVista programs to cover care and prescriptions. In this remote, high‑contact role, you will collect new patient data, enter it into the practice management system, verify eligibility, and coordinate with departments to secure benefits.

You’ll support patients through open enrollment and follow up by phone to gather paperwork, aiming to

Qualifications

• Requires High School Diploma or GED.
• 1–2 years medical office or hospital experience, preferably front office or financial counselor.
• eClinicalWorks experience preferred; proficient with Excel and Word.

Responsibilities

• Meet with all new patients on first visit.
• Screen patients for eligibility and benefits applications.
• Review, input, and scan new patient paperwork.
• Enter critical information into the practice management system (demographics, payer, patient responsibility).
• Use SC Thrive to determine Medicaid/ACA/Sliding Fee/WellVista eligibility.
• Assist qualified patients with required documents for benefits.
• Verify eligibility and clearly explain benefits to patients.
• Open enrollment assistance for uninsured patients.
• Update PMS and PBM as patient moves through benefits process.
• Coordinate with HopeHealth departments to assist patients financially.
• Follow up with patients by phone for missing paperwork.

Skills

High-pressure environment

Active listening

Attention to detail

Written and oral communication

Collaboration across departments

Adaptability to change

Independent work

Compassion for patients

PBC Certification readiness

Education

High School Diploma or GED

Tools

eClinicalWorks

Microsoft Excel

Microsoft Word

Job description

HopeHealth is seeking a Patient Benefit Counselor to serve as the organization’s financial advocate, helping patients access Medicaid, ACA, Sliding Fee, and WellVista programs to cover care and prescriptions. In this remote, high‑contact role, you will collect new patient data, enter it into the practice management system, verify eligibility, and coordinate with departments to secure benefits.

You’ll support patients through open enrollment and follow up by phone to gather paperwork, aiming to