Remote Patient Advocate & Order Specialist

CCS Medical, Inc.; Northern (KY); Hybrid; USD 32,000 - 52,000; Full time

Benefits offered by this job

Medical, dental, and vision insurance

401(k) with company match

Paid time off

Remote or hybrid work options

Job summary

CCS Medical, Inc. is seeking a Remote Patient Advocate Representative I to ensure accurate and timely shipment of orders and high patient satisfaction. You will set up new patient files, process orders, and provide empathetic customer service to patients across multiple platforms.

You will navigate healthcare systems, verify insurance details, and maintain patient profiles while collaborating with internal teams to drive revenue and maintain regulatory compliance.

Qualifications

• High school diploma or GED equivalent.
• 6 months of health care insurance verification or order processing experience preferred.
• Ability to navigate multiple systems and Microsoft products.
• Basic knowledge of billing procedures and payer requirements.
• Strong attention to detail, data entry accuracy, organization, follow-through and communication.
• Professional and empathetic communication with patients and stakeholders.
• Ownership of outcomes and ability to follow documented processes.
• Ability to work in a fast-paced, high-volume environment, with possible evening/weekend availability.

Responsibilities

• Process patient orders and update demographics, explain benefits, obtain consent, communicate order status, and process payments.
• Maintain patient profiles, manage enrollments, and support basic workflow creation.
• Navigate iPIMS, Parachute Health, email, To-Do queues, and other platforms to support documentation and workflow.
• Obtain and validate required patient consents in accordance with privacy standards.
• Monitor and resolve assigned work queues to ensure timely completion.
• Handle inbound/outbound patient service interactions including insurance explanations and payment processing.
• Maintain knowledge of core product lines to support order processing and patient education.
• Build professional relationships with patients, healthcare professionals, partners, and internal teams.
• Abide by Medicare, Medicaid, HIPAA, and private insurance regulations.
• Maintain confidentiality and regular attendance; flexible to meet department needs.

Skills

Attention to detail

Data entry

Organization

Multitasking

Communication

Problem solving

Empathy

Professional communication

Education

High school diploma or GED

Tools

iPIMS

Parachute Health

Microsoft Office

Job description

CCS Medical, Inc. is seeking a Remote Patient Advocate Representative I to ensure accurate and timely shipment of orders and high patient satisfaction. You will set up new patient files, process orders, and provide empathetic customer service to patients across multiple platforms.

You will navigate healthcare systems, verify insurance details, and maintain patient profiles while collaborating with internal teams to drive revenue and maintain regulatory compliance.